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Presenting… You!

School is out for the summer, but school librarians (and teachers) don’t just work ten months of the year. Summer is time for rejuvenating, updating lessons, and other plans to prepare yourself for the start of school in the fall. In addition to those projects, whether you are an experienced librarian, new on the job, or starting in a new school or grade level, this is a good time to look for ways to use the time to address how your community sees you.

We develop opinions about others based on the behaviors others exhibit. While you are making these assessments, your colleagues, students, and administrators are doing the same thing for you. In her SmartBrielf article, Hidden behaviors that shape how colleagues and managers see you, Anne-Maartje Oud addresses seven ways we are unknowingly sending a message about who we are and what we care about. Here are her seven, along with my usual comments on how these play out in our education world.

  1. Are you present? – Whether it’s a professional development session or a faculty meeting, have you already decided it’s really meant just for the teachers? If you are tuned out, your colleagues (and principal) are likely to notice. Even if you are correct as to the intended audience, listen for upcoming changes being planned. Learn what is important to the faculty and consider ways to support them. This is how you get ahead of what teachers will need and what your principal is looking for.
  2. What is your body language? Do you fidget? Check your watch to see how much longer this meeting/conversation/presentation will last? You are telling others you aren’t interested in what is being said. This can have an especially negative impact in a one-on-one discussion. Rather than show impatience, if you are pressed for time, tell them, and ask to speak with them as soon as possible in the future. Oud says to maintain a “steady eye contact and …pause without filling the silence.” Also, “small signals, like nodding while someone explains something, encourages people to keep sharing their thoughts.”
  3. How do you treat others? – Gossip is, unfortunately, a major form of communication in schools. Don’t engage in it. Mostly, it’s biased and especially damaging toward the administration. When a negative comment about a teacher is repeated, not only can it alienate the teacher, but if you are found to be the one saying it, it will also show you aren’t trustworthy. You have heard the expression, “Little pitchers, big ears.” Students are also listening. You don’t want them repeating what you said about a teacher, student or administrator. –Always assume someone is listening.
  4. Are you all about work? – And only about work? You need to diversify your time. Yes, you are very busy. On the other hand, we are about relationship building. Do you eat lunch with teachers? You might not be able to do it every day but try to do it occasionally. It creates a bond. (But remember #3 – no gossiping when you do.)
  5. Are you consistent? – Do you keep your word? When you tell someone you will send them a copy of a document you got at a conference or forward them resource links to help them with a project, do you get it to them quickly or do they need to ask for it? Unfortunately, they probably won’t, and they will lose trust in what you say. A relationship building opportunity hays been lost.
  6. Do you ask questions? – To ask meaningful questions, you need to be listening. We know how important this is when we work with students. It’s just as important when dealing with our colleagues. Showing you are focused on what they are saying builds connections and strengthens the relationship. And you may learn something you missed or discover a new place where you can offer support..
  7. How do you deal with feedback? – Sure we want the positive feedback. Negative feedback is hard to hear, but we aren’t going to improve without it. I always liked asking teachers what I could have done better. You probably did well, but we all need to grow. Remember Ranganathan’s quote, “The library is a growing organism.” If we are not growing, we are dying.

You probably do some of these behaviors better than others. Summer is the perfect time to work on where you feel weaker by practicing with friends and family. And consider where and when, come the fall, you want to be able to be stronger at presenting yourself to your colleagues, students and administrators. Present yourself as the leader you are!

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Slow and Mindful is More Powerful Than You’d Think

You know it’s important that your school community sees your contribution as invaluable. To continue to bring value to your school, are you always looking for what you can develop next?. Maybe you heard about some great programs other school librarians have developed. What about maker spaces, gentrification. There are a lot of choices. But where are you going to find time to add the research and development necessary in your jam-packed day?

Good news. You don’t need to get overwhelmed by a large-scale project. You can take a much easier approach, and Julie Winkle Giulioni tells you how. The title of her blog article, Water Always Finds a Way – And So Do Good Leaders gives away the secret. It’s not about working hard to move big obstacles out of our path. Forward motion followed by consistency will make the impact you want/

The All-Or-Nothing Trap – We have all read about these leaders who came on the scene, scrapped whatever was in place, and rebuilt this incredible business from the ground up. Giuliani says that way lies paralysis. You figure you can’t do that, so you do nothing. Slow isn’t the opposite of bold. Methodical steps get you where you want to go, usually with less stress and frequently with more connections and support made along way.

The Approach I Thought Was “All Wet” – Giulioni recalls a manager she thought didn’t have enough drive. Instead, the manager “spent time engaging in conversations, building relationships, [and]shifting perspectives.” Sound familiar? We’re in a relationship business. Consider how those activities fit in our inserting the library into the daily needs of our teachers and administrators.

Reflecting on the manager’s actions, Giulioni realized the success achieved was much like what she had observed on a trip to the Costa Rican rainforest. Although it was the giant waterfall that captured attention, it was the rivulets that carved the terrain. It did so “over millions of years. working around barriers, exploiting soft spots and carving deeper wherever it found opportunity. Persistent. Patient. Purposeful. And, as a result, powerful.”

To be powerful, take these three lessons from water:

  • Bypass the boulder – Boulders don’t move easily, but “there’s almost always a crevice nearby to start working your way through.” Is your principal ever going to listen to your goals for the library? Maybe not But working with teachers who are enthusiastic about what you are doing, and what the kids are learning will bring it to their attention, particularly when they hear about it from others then come in to observe a lesson. Is it a teacher who feels their class is too important to “waste it” on library time? Move around that teacher and work with those who are enthusiastic the benefits.
  • Start small – It only needs to be one teacher with whom you start. It won’t overwhelm you, will lower the stakes on success as well as give you the early success that will keep you inspired to continue. If you can, within this project, find something the principal is interested in and send any brief articles that would capture their attention. Aim for once a week but not on a schedule.
  • Measure momentum, not magnitude – The water keeps flowing, and you need to do the same. Slowly, but continually keep going. Little by little your “flowing water” will create the changes you are working for. As Giulioni says, “Consistent, purposeful action compounds over time in ways that single bold gestures rarely do.”

I know it’s hard to keep going between the demands of the job and the outside forces adding stress. But we can’t afford to do nothing. That way leads to librarians being removed from their positions and too much is at stake to our communities. You can be a bold leader without making constant giant changes. Just be like water: Persistent. Patient Purposeful.

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Lower the Stakes for Greater Success

The title sounds like an oxymoron. All the science tells us that positive thoughts and big, clear goals are what we need for success. But what if some of the things we’re striving for are a little too much? Then we “fail” and starting again or moving forward becomes harder. Especially if teachers or our administrator knew what we were trying to achieve. Always reaching high not only creates stress but long term it can lead to burn out, neither of which is helpful when we need and want to keep going.  We need to be careful not to doom our future by overreaching our capabilities.

In her article “How to Win by Lowering the Stakes” for Psychology Today, Chitra Ragavan illustrates why and how lower stakes can allow us to reach bigger goals. She contrasts the mindset and results of Olympic Figure Skaters Ilia Malinin and Alysa Liu to make her points. For our uses, I will build some examples that align with our community’s needs.

Defensive Pessimism vs. Strategic Optimism – Ragavan explains, Defensive Pessimism is a psychological technique that has you lowering expectations to reduce pressure on achieving the desired outcome. This is what Liu did and it lead to her gold medal. By contrast, Strategic Optimism is when you set the bar on high and reject all negative thoughts which is part of doomed Malinin in his long program. When you launch a big project, such as school-wide reading club focusing on multiple genres to engage the entire student body, a Defensive Pessimist expects only one or two teachers to buy in. When three sign up – you’ve beaten the goal! On the other hand, a Strategic Optimist might create a presentation and flyers for a faculty meeting with a sign-up sheet ready to hand out and be disappointed and frustrated when only three teachers buy in.

Lowering the Stakes – To put lowering the stakes into action for your reading club project, you might start by seeking out teachers who love reading and already make good use of you and the library. Then, use the first year as a pilot project. Any participation is a win. Have a celebration at completion to build support and excitement for the next year.  It could take several years and need changes, but you would get there with less pressure and more pride. And others would see the growth over time. Ragavan says, “You can be physically and technically at your peak. But in the end, self-confidence and the ability to psychologically lower the table stakes in high-stress environments are the real advantages.” This approach takes the best aspects of both ends and makes your goals less stressful, yet still achievable.

And finally, what doesn’t work is Redemption Competition – This would be striving harder, setting the bar even higher to redeem yourself at a future moment or with the next goal. The likelihood that this will increase your stress—and probability of failure—are high and probably not worth it. In addition, the attitude of needing to “prove” yourself, adds to the chances of a public defeat. Instead, use a setback as an opportunity to learn and then set a goal like a Defensive Pessimist,

Lowering the stakes, lowers your stress. We all know it’s more than high enough these days.  You can successfully reach your desired outcome by relying on your ability and self-confidence. You know what you bring to the school community. Far too many schools don’t have school librarians. We can’t afford to lose any of us, either for being unable to show our value or because we are totally burned out. The kids and teachers need us. Look for ways to lower your expectations and hit even bigger goals.

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Silence is Golden

Librarians have been fighting the stereotype of the “shushing librarian” for years, but silence can be a powerful tool. As one who was called a “chatterbox” as a child and still talks a lot, this is still one I’m learning to use better and more often. Is it one you could use to better incorporate it into your leadership toolbox.

In his blog article, “The Power of Silence: How to Use Pauses Effectively When You Speak,” Gary Genard focuses on public speaking, however it’s more than that. You also want to remember this when leading students through a learning opportunity, when you have a meeting with the principal, or work with teachers as you collaboratively or corporately plan a research project.

When you are involved in any of those activities, you might discover you have a lot to say, but Genard cautions, “you need to provide audiences with an occasional oasis, i.e., a place of refreshment and recuperation. Without these stopping places, your narrative may begin to feel like a long trek across a featureless desert.” As a result, your audience stops listening in part because they don’t feel they have a part to play in the conversation. Genard offers these four reasons to employ the “power of the pause.”

  1. To separate the main segments. – Whatever you are trying to impart has sections that build on each other. Body language is always an important communicator. When you pause, you are saying, “I have completed the first part of what I want you to know. Here comes the next part.” You also invite comments on what you’ve said already.
  2. To let something sink in. – What you are saying is familiar to you, but new to your audience. They need time to absorb and consider it. Even if it’s something they have heard before, you want to be certain they understand how it fits in with what you will say next. This is true whether you are working with a students, teachers, or speaking to the principal. It gives them time to raise questions and make points of their own which lets you know if you’re being understood.
  3. As transitions. – Genard says, “while we know how the elements of our presentations fit together, the audience doesn’t.” In addition to giving your audience time to process what you just said, the pause is a reassurance that you will connect it to your purpose –and theirs.
  4. To help listeners stay tuned. – You don’t want to lose your audience. Every school librarian knows how quickly students can become disengaged. When you take too long, their attention wanders. Pauses bring them back to where you are leading them. You certainly don’t want the principal’s mind to think about non-library issues, nor do you want teachers to feel you aren’t listening to them. A moment of silence actually pulls them into the moment with you.

In his conclusion, Gerard adds Two More Ways Pauses Help You In a Speech – First, the pause turns your “speech” into a conversation. As noted, when talking to teachers and the principal, the pause shows them you seriously consider what they bring to the subject and discussion.  Second, the pause slows you down so you aren’t rushing through what you are saying. It shows your confidence in what you are communicating and makes them open to trusting you.

As a result of your pauses, Gerard says, “Your audience will gain sustenance not only from your content, but from your credibility, confidence, and as the icing on the cake, your leadership.” The word “leadership” is at the heart of this. In all our interactions, we need to be seen as strong leaders.  Our silence can speak to it.

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Six Steps to Improve Your Active Listening

Can you hear me now? A familiar question when one is presenting and you’re worried if there’s a problem with the equipment. But the question is even more important when we are communicating with others. Active listening builds trust, and, as you know, trust is the foundation of relationships which we need with students, teachers, administrators and more.

Communication consists of three parts: the sender, the message, and the receiver. Once the message reaches the receiver, the process is reversed. The receiver becomes the sender, a new message is sent, and the former sender is now the receiver. When this works perfectly, the parties involved get and give the necessary information. However, all too often, there is static on the line affecting one or more of the three parts. By learning to be an active listener you eliminate or at least minimize this static.

In his blog article Why Active Listening May Be the Most Underrated Leadership Skill, John Mattoneprovides six steps to ensure you are really listening. Here are his recommendations, along with my comments on how it plays out in our library world:

  1. Listening Fully – This seems obvious, but Mattone explains this means, “giving your complete attention, reducing personal bias, and processing what the speaker intends to communicate.” You probably are seeing the problem already. In your overly busy day, you have multiple demands coming at you almost simultaneously. Also consider Mattone’s reference to reducing personal bias. Is the student always a pest, nitpicking details to delay getting to work? Is the teacher one who invariably rejects all your help? (Maybe that’s because you aren’t listening fully?) No matter the sender or the method, it is vital that you fully listen to the message you are being given. While it is most apparent in your verbal communication, your emails and texts also need your attention.
  2. Observing Nonverbal Cues – We communicate on the subconscious level in our nonverbal cues. Our body language conveys an enormous amount of information. Starting with our lips, eyes, and brows, moving down to our shoulders, and our posture in general, we are sending information. In your next conversation, notice the ones you are being sent. Does the sender seem nervous or self-assured? When you’re having a meeting with your principal, do they seem engaged, rushed, or concerned? By noticing these cues, you can give better responses. Need practice? The next time you’re in the supermarket or other public places observe the people you pass and see if you can determine what messages they are sending.
  3. Staying Present and Attentive – Mattone says, “Leaders must quiet internal noise, avoid mental drift, and stay centered so the person speaking feels valued.” While the student or teacher is talking, is your mind wandering? We have so much to do, we often are multi-tasking even in the middle of a conversation. Stay present as much as possible. Keep this in mind when during casual interactions. Watch and listen when you sign in or out. Observe and interact with students as they come in for a class. You can anticipate how a student or the class will respond to the learning experience and make adjustments when needed.
  4. Summarizing Key Points – When you do this after the other person finishes speaking, you demonstrate you have been listening. It is also an opportunity to identify what you might have misunderstood. As Mattone points out, “When leaders reflect back what they heard, they confirm accuracy and demonstrate respect for the speaker.” The summary allows both the receiver and you a chance to expand or focus on the essentials of the communication. (For those comfortable with AI – Gmail and other email services frequently include summary points of what was included in the exchange. It’s a helpful addition.)
  5. Asking Open-Ended Questions – Open-ended questions stimulate deeper thought into the desired outcomes along with the possibility of revising some of what a teacher wants or helping a student see what they need to do to pursue their investigation. In a conversation with your principal, it alerts you to their goals giving you the ability to tie your plan to their needs. Mattone says these questions, “uncover insights that support better coaching and developmental outcomes.”
  6. Maintaining Eye Contact – While only possible during face-to-face communication, this is a core component of Active Listening. It shows you are solely focused on the speaker. In Matton’s words, “It signals attentiveness, interest, and credibility.” He continues, “When leaders maintain appropriate eye contact, they communicate respect and commitment, reinforcing trust in the relationship and helping the other person feel fully heard.”

Active Listening isn’t an easy skill to master, but it is one you need in your leadership toolkit. You won’t always do it, but the more you are aware of it, the better you’ll get. Do you hear me?

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The Getting Is In The Giving

This is the season both for giving and receiving. When we stop to consider, there are so many ways to give, and each one brings a reward. Finding ways to give to those in your community brings returns many times over in the value placed on you and your library program. When you think about how you contribute, most of us focus on the roles the library offers to students and teachers. While that is vital, the underlying perspective others have about you and the library comes from the one-on-one ways in which you give.

In his article for Rolling Stones, The Courage to Give in a Take-First Economy, Chris Schembra observes that our fast-paced, reactionary world has caused leaders to become short-term thinkers rather than long term visionaries. This does not serve us in building the connections and relationships we need to demonstrate how much we are worth to teachers, students, and administrators. To reverse the trend of fast responses, Schembra proposes five steps for those in the business world which apply to us in education as well. Here they are with my usual additions to make it more relevant to how we interact with our community.

  1. Pause – One of the bracelets I wear on my wrist and see frequently, reminds me to breathe. We move so frequently on auto-pilot, we don’t take time to think. As Schembra says, “This is why the pause is no longer a luxury; it’s a discipline.” He refers to it as “micro-courage” (and courage is on another bracelet I wear). We need the time to consider what the individual we are responding to needs, how fast, and what is the best way to give it to them. We also need to pause to better form our response rather than reacting quickly.
  2. Ask Better Questions – Be sure you and they know what is really being asked and required. A teacher or student may ask for something they think will answer their need. If you listen for the purpose of the request, you can ascertain whether something else will provide a better solution. When you do this, you are tuning into them, seeing them as an individual, not a problem to solve. Scherma says, “…extraordinary leaders aren’t interesting. They’re interested.”
  3. Collective Momentum – This is a reminder that we all do better when we do it together. We are not in competition. When we strive for connection and collaboration, we discover the truth of Mudita, “a Buddhist principle, means taking genuine joy in the success of others.” When you help someone, it brings an inner smile to you both and joy in seeing how happy the other person is. A specific complement can also do the same.
  4. Generosity in Action – We don’t admire the takers. We admire the givers. When your report to your principal promotes a teacher’s learning project with students, the principal becomes aware of the connections you create. They are also likely to let the teacher know about it which supports the possibility of future collaborations. Generosity can also be as small as having coffee and snacks available in your office for teachers when they need a break. And if they come to you for that break, don’t ask questions until they are willing to share. Sometimes they desperately need that quiet moment, a pause in the pressures of the day.
  5. Appreciation – Scherma notes, and it has been my experience as well, that, “A sincere, specific thank you, in my experience, increases engagement.” Taking time in a world that rushes from one thing to the next to stop and offer a meaningful acknowledgement goes a long way. And, if you’re so inclined, consider dropping off a handwritten thank you note to a teacher or principal. You can even do thank you notes to students for how well they helped someone or contributed to a lesson. It feels so good to receive one and it is long remembered.

In his Final Thoughts – Scherma concludes, “Givers build deeper customer loyalty.” When we build customer loyalty in our world, we build trust and ever-increasing connections and relationships with our students, teachers, principals, and even parents. As a result, the library thrives and is regarded as invaluable. Giving (along with last week’s gratitude) is a vaulable feel-good tool in our leadership arsenal.

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SOAR When Speaking to Your Principal

You need to have a relationship with your principal in order for your library to thrive. So how is that relationship going? Do you have a strong, positive one where your principal supports everything you do? Or do you have one who claims to believe in libraries but is not fully aware of how they have changed. Maybe your principal feel you are not very valuable and a drag on the school budget. If you and your principal share common values about what the school library is and needs to be, you don’t have a problem. But if your relationship falls into the second or third category, how do you change it to be more like the first one?

In their article Dealing With a Difficult Boss for Psychology Today, Wes Adams and Tamara Myles write about the importance of “managing up,” ways to deal with managers who are challenging and/or unproductive. Many of us have experienced difficulties in getting through to principals who hold to preconceived ideas and attitudes about libraries. Adams and Myles recommend a SOAR approach to open communication. This may help to build that important relationship. Here’s their explanation of putting SOAR to work along with my usual tweaks to align it more in our education world:

S-Shared Goals – Start by drawing on what you have in common. Students are at the core of what you both care about and support. But there are other common areas you might address, such as keeping parents included in their child’s education or supporting the mandates of the Superintendent of Schools who is concerned about test results.

O-Opportunities – Point to what can be used to reach those common goals. You both want the school budget to pass. Look for ways to show the value the library brings. Your library can be a perfect location to welcome the business community. They can be invited to share the skills of their trade with students in a related class, such as a business class or a course on future careers. They might also be willing to sponsor an author visit which in turn would bring the local newspaper to cover it, giving the business publicity and the school some vital community visibilily.

A-Alignment – Turn these opportunities into a true conversation by drawing you principal into the discussion. What do they like about what you have presented? What questions do they have? Do they have recommendations for improvement or modifications? Don’t become argumentative with any of their proposals. This is a time to see how to incorporate their suggestions, deepening your professional relationship.

R-Results – Share your goal for the outcome of whatever you have proposed. Let the principal know you will be keeping them posted on how things are going. Make sure they know both the progress and final results. You can do it in meetings or via email. Be open to their responses. If you don’t hear from them after emailing them, schedule a brief meeting.

Adams and Myles further recommend that “when the project is complete, remember to tie the results back to those same priorities and goals to build credibility and gain influence. Doing so consistently reminds your [principal]that you are delivering, which earns trust.” And as I keep saying, trust is the foundation of relationships.

Your relationship with your principal is vital to your long-term success, maybe even your job security. The more your principal sees you as making them look good, the faster and more willing they will approve your next proposal. You will be seen as a valuable leader and the library will thrive.

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Lead Like a Politician

Did the title make you pause? Did you want to reject it? These days, most people have a negative view of politicians, but like them or not, they do lead. And they are able to get people to vote for them.

As school librarians we need to get out the “vote” for us. Whether it’s our students, teachers, administrators, or parents, we need their support and recognition of our value to them. In Jed Brewer’s article, “You Are a Politician: Four Lessons From Local Politics That Make for Better Organizational Leaders,” his lessons for business leaders apply equally well to our ability to be leaders in our educational setting. Here are the four for you with my tweaks.

  1. It’s About the Problem — Always – To be heard, you need to speak to the listener’s wants and needs. With students it’s usually about the grade or the inability to see the value in what they are doing. Hopefully, you are creating engaging lessons, giving learners agency in working on the assignment or project. Teachers want students to learn and do well on high stakes tests. Focus on what you can bring that will advance their goals when you suggest they do a cooperative or collaborative project with you. Your principal worries about the superintendent and the Board of Education and especially the budget. Keep them informed about student successes, sending them things they can use in their reports, such as pictures/videos of student creations tying them to state standards. Parents are always concerned about their children and how they are doing. Make sure they know how your LibGuide and website keep them informed and allow opportunities for them to access you. In dealing with all these different wants and needs, Brewer recommends you find opportunities to connect with each group to be sure you know what they see as their problems and concerns.
  2. Nothing Beats the Personal Touch — Ever – Getting to know students individually is a challenge for us, but it is important to keep working at it. Offering coffee and snacks for teachers is a tried and true way to bring them in and get an opportunity to talk one-on-one. While sending regular reports to principals is necessary, also invite them in when kids are working on projects so they can see the work in action. Also, make sure to have some face-to-face time with your principal. Ask them for their opinion on where they want to see the library go. Be prepared to respond positively but provide data where necessary to correct any negative ideas.
  3. No One Succeeds Alone — Really – Draw on your PLN, your Professional Learning Network. Between the national and state library associations as well as the social network and people you follow, you have ample “partners” in creative ways to address your own wants and needs. Build your own support team so that when things become challenging, you have resources and places to go.
  4. Compromise Is Success — Truly – Important goals aren’t achieved quickly. Trust and relationships need time to build. Even if you have done all the proper preparation, you won’t likely get a complete acceptance of anything you propose. That’s where negation comes in. If you get a partial buy-in, it means they see things they like in what you are saying. Modify, tweak, or do whatever is appropriate for achieving your goal, and then come back. I had a superintendent who once told me her first answer was always, “No.” If someone came back, she could be sure they were serious. Keep looking for new avenues – break a project down into a several year plan, show short and long term benefits, offer ideas for modifications.

Brewer concludes by telling business people they are politicians. This is true for you, too. You have to meet the needs and wants of diverse groups. By using the skills of a politician, you and the library will grow and thrive.

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Quality Answers Require Quality Questions

Rhetorical questions are those with such obvious answers no one needs to respond. Simple questions get one word or even one syllable answers. If we want useful, useable answers, we need to ask better questions. Even if we fear a negative response. We cannot build the collaborative relationships we want or improve what we’re doing if we don’t ask questions that give us quality answers. Even if we don’t always like those answers.

Asking quality questions gives us information. “What would you want to do differently next time?” rather than “What did you think?”. If you’re in the midst of a project with students, ask “What was the hardest part of this so far?” In building a connection with your principal, ask, “What would you like to see changed about the library?” Here, you may want to get a little more specific based on your purpose is for this discussion.

In his article, Asking the right questions, Paul Thornton offers eight tips on how to ask questions that get quality answers. As he is addressing the business world, I will add my comments to show how to use the tips in our education world.

  1. Be clear about your purpose – Everyone, even students, are pressed for time and often under stress. Get to the point quickly. See the sample questions given above for suggestions on doing this.
  2. Prepare in advance – This is not the time for improvisation. Once you know the purpose you can decide what questions you plan to ask. In what order? Have them written down. Limit the number to no more than three and memorize them.
  3. Ask one question at a time – Whomever you are talking to needs time hear what you said and form an answer. And you need to be listening to each response. Your focus is on the information you are receiving, not rushing to ask your next question. Thornton reminds you not to ask rhetorical questions. You won’t get usable answers.
  4. Challenge assumptions – Whether you want students to think more critically, extend collaboration with a teacher, or enlighten a principal about how libraries have and need to change, we all carry a level of bias on what we think we know about the subject. Be clear about what you’re asking and don’t assume the basis/background of the answers you are being given.
  5. Connect ideas – Thornton says when asked properly and clearly, your questions will get your listener to gain new insights into whatever you are presenting. It will give them an opportunity. When it’s possible, connect the purpose of your questions (see the first item on the list) to your Mission Statement.
  6. Be comfortable with silence – If you want quality answers you need to allow people time to think. This goes back to Number Three. As you wait for the response, use the time to read body language to see where they are in the process. Giving people space and time to answer tells them you value their response.
  7. Encourage broad participation – With students, a pair/share exercise or having a group post their response on a whiteboard will allow you to see where the class is. With teachers, you might have them share several student projects in the library. A wider net gives you more answers and more information.
  8. Capture notes promptly – You want to have a record of what you were asking about and what the response was. Depending on whom you are talking to, it could be analog, digital, photo, or even a recording. In our fast-paced world, you could lose some information as you turn to the next thing. Give these answers the weight and time they deserve.

Improving the quality of your questions will help propel you forward in increasing the library’s value in the minds and behaviors of the populations you serve. What you learn in the process will be invaluable and further your growth as a leader.

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Listening as a Leadership Skill

When you think of the skills a leader needs, you are apt to identify vision, planning, and decision-making among a host of others. You not likely to mention listening, and yet it is one of the most important skills you need to have and keep developing. In my forthcoming book, The Involved School Librarian, listening is one of the final three “attributes” I say are necessary in order to be a fully involved school librarian. The three being Listener, Learner, and Leader.

 Listeners use a variety of channels as they learn what their communities want and need as well as what is new and forthcoming. What they learn they then apply in leading their library program so it becomes an ever-increasing value to those they serve. When people notice you listen, they are more likely to come to you for support.

In their article What Principals Can Learn From Pope Leo XIV’s Leadership Approach, Michael Nelson and Pete DeWitt present a five-part model for what it takes to be a great leader. Their ideas resonate with us since this article is from the EdWeek.org site, but I have added comments to address what school librarians need.

Listen, Understand, and Act – This gets to the heart of listening as a core leadership skill. If you make assumptions about what your community needs based on what you know, you are apt to overlook what teachers and students really want. According to the authors, research shows that when people feel you are listening to them, it builds relationships. And we always need to be relationship builders. Once you understand what your community really wants and needs you can act to bring your library forward.

Listening Is Strategic, Not Passive – We generally see listening as automatic and something we don’t need to think about, but studies have shown that when we use it actively, it’s more powerful. Be present, be aware. Then, what you have learned from listening gives you the knowledge to construct a strategic plan tied to your Vision and take more directed and connected steps to living your Mission.

Equity Begins With Who We Listen To – This was a new concept for me. Do you ignore criticisms from those you see as negative or with whom you don’t agree? You may be missing some key truths because of your (unintentional) bias. Are you ignoring students who say, “Why do we have to learn this?” or “This is stupid!” Just because you don’t like their complaint doesn’t mean they have a point. Listen to their reasons for saying this and you may learn something important.

From Listening to Collective Action and Joint Work – When you build relationships and trust, people (including students) are more likely to work with you. You can collaborate on curricular units and even build new programs together. And Collaborate is one of the Shared Foundations in AASL’s National School Library Standards.

Leading With Intention – As Nelson and DeWitt say, “Listening is the work. It is what allows leaders to act with intention.” Listening gives you important information that you can use to strengthen all aspects of your library, from collection choices to software needs to an advocacy committee.

Your skills as an active listener are central to your ability to be a great leader. Active listening is a skill you need to work on every day. I know I do. When we’re bursting with excitement about our latest idea, we don’t listen to the people we are speaking with. The better you get at listening the better leader you will be. And then you’ll have people as excited about your ideas as you are.