Posted on by hildaweisburg

Words Matter

When you were a kid and someone teased you or called you a mean name, you might have been taught to respond with the ditty: “Sticks and stones may break my bones, but words will never hurt me.” The fact that you chose to say that reveals a deeper truth. Wounds heal. Words are powerful. And very lasting.

Words can tear you down, and words can build you up. They tell a story, convey emotion, tell someone what we believe, what we think is important. We know our job as a school librarian matters, but what words are you hearing about them?

Unnecessary. Ancillary. Not as important as… Those are just some of the words and phrases used to put our work down. Oddly enough, we may be the one responsible for some of the negative talk. In her Knowledge Quest article (see more about KQ at the end of this blog), “Knowing Your Worth – Even When Others Don’t See It,” Amanda Galliton calls attention to how we minimize what we do and how we need to advocate for ourselves.

As school librarians we have six roles:

  • Information Specialist: Assisting students and staff in locating and utilizing information resources effectively, fostering research skills and critical thinking.
  • Educator: Teaching information and related technology literacy, helping students understand how to evaluate sources and use information responsibly.
  • Curriculum Partner: Collaborating with teachers to integrate library resources into the curriculum goals, enhancing learning experiences across subjects.
  • Collection Manager: Curating and maintaining the library’s collection, ensuring it meets the diverse needs of the school community and reflects current trends in education.
  • Technology Integrator: Leveraging technology to enhance learning, providing access to digital resources and teaching students how to use various tools effectively. Staying up to date on the most recent technological trends and advances.
  • Advocate for Literacy: Promoting reading and literacy initiatives, encouraging a love for reading among students and offering support their overall academic growth. Doing what we can to offer a range of options to promote connection and understanding.

With all this, why aren’t we seen as vital? Part of the reason is so much of this happens unseen or behind the scenes. Compounding this, Galliton points out, displays of false modesty makes us lessen the importance of what we do each day.

Listen to how many times you use the word, “just’’ as in “I just helped a student find a book,” or “I’m just supporting this lesson.” These are the ones Galliton identifies. How often do you use that phrase or say, “I’m only helping …” “Just” and “Only” minimize what you are doing—and in turn this minimizes your contributions in the minds of teachers and administrators.

We need more of us being conscious advocates for the vital need for our presence in the school. In a world where school librarians are being branded as pedophiles and groomers because of the selections in our collections, we must show our school and local community how important our roles are for the future of our students.

Some ways to do this:

  • Displaying student successes. Email parents about their child’s achievement. Even better, write a monthly column in the local freebie newsletter or town website.
  • Send the principal a quick message about a great learning project with a teacher in which you praise the teacher and acknowledge what you did to support her.
  • Invite a local business leader to visit the library and speak of the skills needed to handle their job. While they are in the library, show off student work so they can become advocates. Also be sure your principal (and superintend) are aware of the visit and are asked to join.

Once you start thinking of how to let your communities know the value of school libraries, I hope you will come up with others. When you do, take a step towards announcing your success by sharing them on the School Librarian’s Workshop Facebook page.

I think this is the first Knowledge Quest article I have used as a basis for this blog. So here’s a quick plug for them. According to their webpage, KQ is published bimonthly September through June by the American Association of School Librarians,. Knowledge Quest is devoted to offering substantive information to assist building-level school librarians, supervisors, library educators, and other decision makers concerned with the development of school libraries and school library services. Articles address the integration of theory and practice in school librarianship and new developments in education, learning theory, and relevant disciplines

What does this mean? Another way to share your success could be to submit an article to KQ. Leaders have visibility. Make yourself visible – and use words to show how valuable you are.

Posted on by hildaweisburg

Make Your Library Invaluable

Do you see your teachers as colleagues or customers? What about students? Did those questions have you considering something you haven’t?

Whether or not you see them that way, teachers and students play dual roles in your library and in its success because teachers are both colleagues and customers and students are both patrons and customers. they are your customers as well as your colleagues and students.

Recognizing this duality may how you approach them and help them see your library seen as the invaluable resource it is. When you are dealing with customers, you want to give them the best service possible, meet their needs, and ensure they keep coming back. And you want them to give you great reviews to others who are interested in coming by.

In her SmartBrief article, The leadership blind spot that’s quietly killing revenue, Jeannie Walters states that “Many leaders think customer experience is someone else’s job.” It’s not – it’s ours. And unlike customer relations, it is proactive. It is what you think about before there is a problem, not what you do after there’s an issue.

She recommends businesses make three shifts to movie to a customer service approach. I’ve revised them to show how we can adapt this for our work.

  1. They define what success looks like for the customer, not just the organization – There are numerous data points which you and the teachers you support are expected to reach, but teaching is more than that. Before you start collaborating, think about the different results the teacher looking for from this learning experience. Is it only the grade that will make the student feel successful? Or is there something to be learned from the process. Also, is this a project special to the teacher or connected to state mandated benchmark. Knowing this, having a good relationship with the teacher, will help you support them. Listen carefully and ask questions so that you can shape the project and bring them the satisfaction of having attained their goals.
  2. They make the customer’s voice a leadership-level input – What the teacher or student tells you will reveal what they most need and where you can help. Even if you think you know a lot about the topic or lesson, try not to talk so much. (A tough one for me.) We need to hear what our “customers” are looking for. Ask questions from the teacher before going into action. Have a class discussion to elicit where students are with the assignment. Do they hate it before it starts? How can you shift it? Where can it be connected to students life experiences? And show them (teachers and students) that there answers are important by following through and incorporating what they tell you.
  3. They treat consistency as a competitive advantage – One good project followed by poor or mediocre ones doesn’t build a good relationship. You want to create a situation where good is repeated or improved on. At the end of the project, consider doing a mini survey. This will give you an opportunity to learn what your customers like best about the project, what did they wished had gone better, and where they might have struggled or felt successful during the project. Go a step further and score yourself, keeping track of the feedback, good and bad.

Before you put this into action, be proactive yourself. What could you learn from this approach? How could it help you grow as a leader? As Ranganathan says in his fifth law of library sciences, “Libraries are growing organisms.” So are leaders. Grow a little each day and your “customers” will not only come back for more—they’ll tell everyone (including administrators!) about what you bring to the school.

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Presenting… You!

School is out for the summer, but school librarians (and teachers) don’t just work ten months of the year. Summer is time for rejuvenating, updating lessons, and other plans to prepare yourself for the start of school in the fall. In addition to those projects, whether you are an experienced librarian, new on the job, or starting in a new school or grade level, this is a good time to look for ways to use the time to address how your community sees you.

We develop opinions about others based on the behaviors others exhibit. While you are making these assessments, your colleagues, students, and administrators are doing the same thing for you. In her SmartBrielf article, Hidden behaviors that shape how colleagues and managers see you, Anne-Maartje Oud addresses seven ways we are unknowingly sending a message about who we are and what we care about. Here are her seven, along with my usual comments on how these play out in our education world.

  1. Are you present? – Whether it’s a professional development session or a faculty meeting, have you already decided it’s really meant just for the teachers? If you are tuned out, your colleagues (and principal) are likely to notice. Even if you are correct as to the intended audience, listen for upcoming changes being planned. Learn what is important to the faculty and consider ways to support them. This is how you get ahead of what teachers will need and what your principal is looking for.
  2. What is your body language? Do you fidget? Check your watch to see how much longer this meeting/conversation/presentation will last? You are telling others you aren’t interested in what is being said. This can have an especially negative impact in a one-on-one discussion. Rather than show impatience, if you are pressed for time, tell them, and ask to speak with them as soon as possible in the future. Oud says to maintain a “steady eye contact and …pause without filling the silence.” Also, “small signals, like nodding while someone explains something, encourages people to keep sharing their thoughts.”
  3. How do you treat others? – Gossip is, unfortunately, a major form of communication in schools. Don’t engage in it. Mostly, it’s biased and especially damaging toward the administration. When a negative comment about a teacher is repeated, not only can it alienate the teacher, but if you are found to be the one saying it, it will also show you aren’t trustworthy. You have heard the expression, “Little pitchers, big ears.” Students are also listening. You don’t want them repeating what you said about a teacher, student or administrator. –Always assume someone is listening.
  4. Are you all about work? – And only about work? You need to diversify your time. Yes, you are very busy. On the other hand, we are about relationship building. Do you eat lunch with teachers? You might not be able to do it every day but try to do it occasionally. It creates a bond. (But remember #3 – no gossiping when you do.)
  5. Are you consistent? – Do you keep your word? When you tell someone you will send them a copy of a document you got at a conference or forward them resource links to help them with a project, do you get it to them quickly or do they need to ask for it? Unfortunately, they probably won’t, and they will lose trust in what you say. A relationship building opportunity hays been lost.
  6. Do you ask questions? – To ask meaningful questions, you need to be listening. We know how important this is when we work with students. It’s just as important when dealing with our colleagues. Showing you are focused on what they are saying builds connections and strengthens the relationship. And you may learn something you missed or discover a new place where you can offer support..
  7. How do you deal with feedback? – Sure we want the positive feedback. Negative feedback is hard to hear, but we aren’t going to improve without it. I always liked asking teachers what I could have done better. You probably did well, but we all need to grow. Remember Ranganathan’s quote, “The library is a growing organism.” If we are not growing, we are dying.

You probably do some of these behaviors better than others. Summer is the perfect time to work on where you feel weaker by practicing with friends and family. And consider where and when, come the fall, you want to be able to be stronger at presenting yourself to your colleagues, students and administrators. Present yourself as the leader you are!

Posted on by hildaweisburg

Get A Little Help From Your Friends

I am back from my annual refresher. To be more exact, I had my usual exhilarating time at the ALA Conference held this year in Chicago. The programs were motivating, informative, and a sparking reflection of the impact libraries make every day. As good as the sessions were, my favorite part is getting to see my school library friends from around the country and the never ending opportunity to make new friends.

The Beatles had it right when they wrote that we get by with a little help from our friends (although they were talking about drugs). Your colleagues, near and far, are one of your best resources when you are struggling with a problem, need to get information fast, or want to talk with someone who understands your commitment and challenges.  Especially if you are the only librarian in your school (or schools). The PLN (Professional or Personal Learning Network) you create and continue to grow is always there for you.

Kristin Hendrix has a similar view in her article, Why you need to stop networking and start building community.” Although she is speaking to the business world, there is much that applies to our education community. One of her points is to recognize that “We Have More Help Than We Realize” and recommends we should “Engage Well.”  Then, once you know what you need, “Be Intentional About the Ask.”

For “Engage Well,” Hendrix says it’s important to know the strengths of the different people in your PLN. You may have some who have expertise in AI. Others are working at the level to which you have recently reached. Which ones are great at creating displays using Canva or are always up on the latest tech tools? Hopefully, you have a store of those in you PLN who can reach out to with a question or problem you have.

To “Be Intentional About the Ask,” think carefully about what you really want to know. It’s so easy to give too much surrounding story. Instead, identify your purpose, why it’s important to you, and what you most hope to receive. This will keep the conversation focused and honor both of your time

Hendrix also provides five prompts to keep you on track when finding these professional friends. I’m listing her first four and adding one of my own:

CONNECT – This is how you grow your PLN. Identify the people most likely to provide the various types of help and advice you need or are likely to need. Conversely, be available to those who need your areas of expertise.

PEOPLE –  Who are the people you want to talk to? One way to identify them and their strengths is by belonging to social media platforms related to libraries. Comment on Substack posts, follow a chain on Reddit, or join a Facebook group or other social media directed to librarians. (The School Librarian’s Workshop Facebook group is, of course, my recommendation.) Read their posts and respond. Eventually some may become friends, not just colleagues.

ACTIVATE – Time for a plan. Who do you want to approach with your concern? Is the more than one person or are you asking the PLN as a group? Are there parts to your plan that require different members of your PLN. Think about who the right people would  be to approach and reach out. Email if you have that contact information, a DM if this is someone you don’t know well. Be professional and personable.

FEEDBACK – Ask a question that’s as clear and focused as possible so you get feedback you can use. Vague questions get vague responses, which can be frustrating both for you and the person you’re talking to. Prepare in advance (part of ACTIVATE) so that this time strengthens this professional relationship.

Hendrix’s fifth prompt is Negotiate, but for us, I would change that to GRATITUDE. Let those who helped you know how much you appreciate their support. Tell them what you learned, how you applied it and, if possible, what the results were.

And be ready to give back by supporting others. You never realize how much you’ve learned until someone comes to you because they see you as an expert in the field.

Remember redwood trees grow tall even though their roots are shallow. They survive the strong winds by entwining their roots with other redwoods. Our community of librarians lets us all grow and thrive. With a little help from your friends, you’ll continue to grow as a leader.

Posted on by hildaweisburg

Advocacy Can Happen Anywhere

I’m getting ready to leave for the ALA Conference in Chicago this Thursday. I love going to conferences for many reasons. It’s a place where I get to share what I know and learn more from current and upcoming leaders, and it’s an opportunity to see so many of my colleagues and friends. Like me, they are strong library advocates.

As advocates and leaders, they have proved themselves valuable to their professional community, their students, teachers and administrators, and they continually integrate themselves into their community at large. All this is exemplary. It helps make the library visible, vital, and worthy of ongoing support.

There is, however, more that can be done, and the good news is, it takes almost no extra effort.

The more people are aware of school libraries and how they contribute to the success of students, the more advocates we have. Have you ever considered being an advocate in places outside your school? With people other than the most obvious community?

During the course of the day, we frequently interact with people we don’t know or don’t usually see. It could be in while waiting in a line. It might be with a bank clerk. Each of these encounters can become a unique opportunity to talk about libraries and school libraries in particular.

Here’s an example: I was reading in my e-reader while waiting for my number to be called at the deli. Someone noticed and commented that it must be a good book, and my advocacy began. I replied that I’m a librarian and so am a lifelong reader and learner. From there I might ask anything from what they like to read or if they remember their school library.

I’m always so pleased when their feelings are positive. If they mention “shushing,” I share about how much school libraries have changed. From here I can go almost anywhere. Graphic novels, maker spaces, internet awareness. Sometimes I ask about their favorite childhood book. I can usually join in as I probably read it. From there it isn’t long before we’re talking about the challenges of libraries today and the increase in book banning.

And even if they aren’t sure about this, even they are concerned about the availability of inappropriate books, I have the opportunity to tell them that parents can let the librarian know what they don’t want their kids reading, and the librarian will support that decision. I don’t try to dissuade them from their opinion. Instead, I remind them that some parents might approve of their kids reading “those” books so they should not be banned. I always end by saying that libraries need to be safe and welcoming spaces for everybody.

Sometimes their comments give me an opportunity to talk about how many schools don’t have librarians or libraries. Then there is no one to support either the students or the concerns of parents. And sometimes… we just talk about the magic of a good book, which is wonderful, too.

Libraries need everyone’s awareness. If you look, you’ll find openings all around where you can use to advocate for school libraries and librarians. Once you get started, it’s easy, and the ripple effects may be more impactful than you can imagine. Think of birds unknowingly dropping seeds into the grass. Some might grow; some might not. You never know how many of the seeds you dropped will bear fruit.

And if you’re going to Chicago for ALA, I hope our paths cross. If you see me, please introduce yourself to me or send me a message through Facebook so we can look for one another!

Posted on by hildaweisburg

Stop Getting In Your Way

How many times have you felt overworked, overwhelmed and unsuccessful? For many of us this happens often. We have so much to do and there’s so much left undone. But what if… we were part of the problem? We know that our thoughts are powerful, but if they’re sabotaging you, then they need to change.

In her article for SmartBrief, Amber Johnson write about , “The 10 mental traps that sabotage your success.” After working with business leaders she discovered how we get in our own way, and sabotage our success. She writes, “We’re seeing obstacles when an overpass has already been created. Often, it’s our thinking that is actively creating the obstacles.” Her ten traps (and my suggestions) are:

  1. Avoidance – The talk with the teacher who keeps “forgetting” to show when their class is scheduled is not going to be easy, so you put it off. It keeps happening, making you more frustrated. Planning the PD for teachers you promised your principal will take lot of work. You put it off, and as the date approaches your stress level increases. These become missed opportunities and bigger problems. Do the hard one first.
  2.  Making everything about us – Johnson refers to taking “other people’s moods, decisions or feedback personally when it often has nothing to do with us at all.” Just because teachers are having a gripe session, doesn’t mean they are complaining about you and/or the library specifically.
  3. Perfectionism paralysis – Between Avoidance and Making Everything About You, this is an easy trap to fall into. Johnson recommends asking yourself: “What am I not starting because I’m waiting for the perfect moment? What do I keep tweaking instead of seeking feedback?” The good plan you do today beats the perfect plan you’ll never start.
  4. Catastrophic thinking – A never ending loop of thinking of all the possible problems and ways things can go wrong can stop us as much as perfectionism. We are so afraid of what might happen, we do nothing. Instead, try to end the loop by thinking of a positive possible result and the importance of getting there.
  5. Comparison trap – Are you measuring yourself based on what another librarian is doing? Or what your predecessor did? How about the perfect video you saw online. This is another thought process that will keep you from seeing what you’re doing well. Gauge your success by your learning and growth, not by looking at others.  Besides, you are probably doing somethings better than that other librarian.
  6. All-or-nothing mindset – This one is pulls in parts of  #3 and #4, it results in #1. If we can’t do it completely, we don’t do it all. Johnson suggests looking at what can happen no matter what. She suggests you ask, “What partial solutions would still be beneficial? What’s worth trying because we’ll learn along the way?”
  7. Ruminating on past mistakes –You made a bad mistake in the past. It was embarrassing. But you learned from it. Remember “FAIL” can stand for First Attempt in Learning.” Don’t let it keep you for trying it again or trying new things.
  8. Assuming we know what others think – The body language you think is about you could be about something else entirely. (See #2). Your hesitancy in talking or working with this person adds to your stress, self-sabotaging thoughts, and keeps you from being the leader you need to be,
  9. Staying in our comfort zone – This is one I talk about often. If you stay in your comfort zone you aren’t growing. And if you aren’t growing, you are dying. You and your program must be seen as a dynamic force that is integral to your school community’s needs and wants.
  10. “The way we’ve always done it” thinking– Back to #9. Yes, it’s easier to go with the tried and true. If our industry had done that, we would still have card catalogs and use only Dewey for cataloging. We need to lead the way. Keep up with what’s happening in our field – and what is happening in teachers’ and administrators’ fields. Know what the kids are interested in and you’ll find new ways to grow and lead.

Being a school librarian can and often is exhausting. But its also exhilarating. We touch so many lives over the years. When we look at where our thoughts stop us —even lie to us—we can push past the self-sabotage and be the Leader they need.

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Slow and Mindful is More Powerful Than You’d Think

You know it’s important that your school community sees your contribution as invaluable. To continue to bring value to your school, are you always looking for what you can develop next?. Maybe you heard about some great programs other school librarians have developed. What about maker spaces, gentrification. There are a lot of choices. But where are you going to find time to add the research and development necessary in your jam-packed day?

Good news. You don’t need to get overwhelmed by a large-scale project. You can take a much easier approach, and Julie Winkle Giulioni tells you how. The title of her blog article, Water Always Finds a Way – And So Do Good Leaders gives away the secret. It’s not about working hard to move big obstacles out of our path. Forward motion followed by consistency will make the impact you want/

The All-Or-Nothing Trap – We have all read about these leaders who came on the scene, scrapped whatever was in place, and rebuilt this incredible business from the ground up. Giuliani says that way lies paralysis. You figure you can’t do that, so you do nothing. Slow isn’t the opposite of bold. Methodical steps get you where you want to go, usually with less stress and frequently with more connections and support made along way.

The Approach I Thought Was “All Wet” – Giulioni recalls a manager she thought didn’t have enough drive. Instead, the manager “spent time engaging in conversations, building relationships, [and]shifting perspectives.” Sound familiar? We’re in a relationship business. Consider how those activities fit in our inserting the library into the daily needs of our teachers and administrators.

Reflecting on the manager’s actions, Giulioni realized the success achieved was much like what she had observed on a trip to the Costa Rican rainforest. Although it was the giant waterfall that captured attention, it was the rivulets that carved the terrain. It did so “over millions of years. working around barriers, exploiting soft spots and carving deeper wherever it found opportunity. Persistent. Patient. Purposeful. And, as a result, powerful.”

To be powerful, take these three lessons from water:

  • Bypass the boulder – Boulders don’t move easily, but “there’s almost always a crevice nearby to start working your way through.” Is your principal ever going to listen to your goals for the library? Maybe not But working with teachers who are enthusiastic about what you are doing, and what the kids are learning will bring it to their attention, particularly when they hear about it from others then come in to observe a lesson. Is it a teacher who feels their class is too important to “waste it” on library time? Move around that teacher and work with those who are enthusiastic the benefits.
  • Start small – It only needs to be one teacher with whom you start. It won’t overwhelm you, will lower the stakes on success as well as give you the early success that will keep you inspired to continue. If you can, within this project, find something the principal is interested in and send any brief articles that would capture their attention. Aim for once a week but not on a schedule.
  • Measure momentum, not magnitude – The water keeps flowing, and you need to do the same. Slowly, but continually keep going. Little by little your “flowing water” will create the changes you are working for. As Giulioni says, “Consistent, purposeful action compounds over time in ways that single bold gestures rarely do.”

I know it’s hard to keep going between the demands of the job and the outside forces adding stress. But we can’t afford to do nothing. That way leads to librarians being removed from their positions and too much is at stake to our communities. You can be a bold leader without making constant giant changes. Just be like water: Persistent. Patient Purposeful.

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Lower the Stakes for Greater Success

The title sounds like an oxymoron. All the science tells us that positive thoughts and big, clear goals are what we need for success. But what if some of the things we’re striving for are a little too much? Then we “fail” and starting again or moving forward becomes harder. Especially if teachers or our administrator knew what we were trying to achieve. Always reaching high not only creates stress but long term it can lead to burn out, neither of which is helpful when we need and want to keep going.  We need to be careful not to doom our future by overreaching our capabilities.

In her article “How to Win by Lowering the Stakes” for Psychology Today, Chitra Ragavan illustrates why and how lower stakes can allow us to reach bigger goals. She contrasts the mindset and results of Olympic Figure Skaters Ilia Malinin and Alysa Liu to make her points. For our uses, I will build some examples that align with our community’s needs.

Defensive Pessimism vs. Strategic Optimism – Ragavan explains, Defensive Pessimism is a psychological technique that has you lowering expectations to reduce pressure on achieving the desired outcome. This is what Liu did and it lead to her gold medal. By contrast, Strategic Optimism is when you set the bar on high and reject all negative thoughts which is part of doomed Malinin in his long program. When you launch a big project, such as school-wide reading club focusing on multiple genres to engage the entire student body, a Defensive Pessimist expects only one or two teachers to buy in. When three sign up – you’ve beaten the goal! On the other hand, a Strategic Optimist might create a presentation and flyers for a faculty meeting with a sign-up sheet ready to hand out and be disappointed and frustrated when only three teachers buy in.

Lowering the Stakes – To put lowering the stakes into action for your reading club project, you might start by seeking out teachers who love reading and already make good use of you and the library. Then, use the first year as a pilot project. Any participation is a win. Have a celebration at completion to build support and excitement for the next year.  It could take several years and need changes, but you would get there with less pressure and more pride. And others would see the growth over time. Ragavan says, “You can be physically and technically at your peak. But in the end, self-confidence and the ability to psychologically lower the table stakes in high-stress environments are the real advantages.” This approach takes the best aspects of both ends and makes your goals less stressful, yet still achievable.

And finally, what doesn’t work is Redemption Competition – This would be striving harder, setting the bar even higher to redeem yourself at a future moment or with the next goal. The likelihood that this will increase your stress—and probability of failure—are high and probably not worth it. In addition, the attitude of needing to “prove” yourself, adds to the chances of a public defeat. Instead, use a setback as an opportunity to learn and then set a goal like a Defensive Pessimist,

Lowering the stakes, lowers your stress. We all know it’s more than high enough these days.  You can successfully reach your desired outcome by relying on your ability and self-confidence. You know what you bring to the school community. Far too many schools don’t have school librarians. We can’t afford to lose any of us, either for being unable to show our value or because we are totally burned out. The kids and teachers need us. Look for ways to lower your expectations and hit even bigger goals.

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How to Give Effective Feedback

We give feedback almost constantly in our lives and receive it as well. From complimenting someone on their service to getting honked when we’re driving. At school, we are likely most aware of offering it when we are interacting with students, but we also do it with teachers and administrators as well as our family and friends. What words we choose affects how our feedback is taken in – and whether or not it’s accepted.

In his Edutopia article, “Guiding Students to Receive Feedback as Information to Improve Their Skills,” Michael McDowell describes the two opposing ways the recipient internalizes feedback. He says they either take it “as information to improve their skills, or as a judgment about who they are.” We know what we want them to do with our feedback, but how can we ensure that they take it in a way they can use it?

McDowell presents these three concepts to be mindful of when  giving feedback – and some of these work for everyone, not just students:

  • Describe the Work, Not the Student –  McDowell explains when we say “you,” we have made it personal, a judgement of the person’s worth. When we focus on the work, we have made it  correctable. One example given is to replace “You didn’t explain your reasoning” with “The reasoning is incomplete. The link between evidence and claim is missing.”  The first seems so natural to say and yet it can affect students’ self-worth. Working to discover how often “you” is applied when interacting with others will help make us more aware of that habit. Notice it in those giving you feedback. How do you react to it?
  • Ensure That Every Student Gets Feedback – When you are working with 20+ students, that seems like an impossible task.  McDowell makes is easier by recommending you offer “Blind feedback with success criteria.”  Have students do just an introductory task. When they complete that, then they are given the success criteria and self-assess to see how they did. This is a very productive use of their time and yours. They are not waiting for you to call on them next. You can circulate among them to make specific comments. They already know how they did because they measured their work against the success  criteria. Another strategy is using the “dot protocol.” To do this, McDowell recommends you “[P]lace a small dot on a specific part of a student’s work. The dot isn’t labeled as “good” or “bad.” It simply signals a place to look.” This gives feedback while having students self-assess against the success criteria.
  • Encourage Students to Use Work-Centered Protocols – Consider putting students in groups with members in charge of giving feedback to each other. Left to their own devices, they are not likely to give meaningful feedback, so McDowell prescribes giving them protocols to follow. One method he recommends is to give simpler protocols like sentence stems (“The solution is clear because…” or “One part that could improve is…” When students use this method, they are automatically describing the work rather than the student (back to the first recommendation). An additional benefit of this approach is that it trains students in how to give feedback.

While McDowell’s approach is directed to students, it is a good idea to be mindful of how the feedback you give others as part of your daily interactions should never feel like personal criticism. (And this is not a criticism of what you have done in the past.) Watch for body language as well as verbal responses to tell you how the feedback you’ve offered is being received.

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Keep It Short

(Fauzi Muda/Getty Images)

Are you deluged with too many emails and social media posts? I am. How about new initiatives from the administration? Requests from teachers? It’s a lot and wading through all of it saps your concentration. You probably need to go over it several times.  And who has time for everything?

If you dislike receiving all those long messages, you can be sure recipients of your communications feel the same way. In his blog post, “I’ll be brief: the power of just a few words”, Larry Robertson reminds us that it’s not the number of words that matter. It’s the power they contain.  And frequently, shorter is better.

Google’s 12-word road map – You can get a lot done with very few words. When they raised money to found Google Larry Page and Sergey Brin used twelve words to get people on board: “To organize the world’s information and make it universally accessible and useful.” That’s a Vision Statement. Robertson points to its clarity and brevity. Brevity doesn’t work without clarity.  Choose your words carefully whether you are crafting a Vision or sending an email to your principal. Prepare your opening statements to students when introducing a learning opportunity. Too many words and you lose them. Think about what will most capture their interest?

Look for words that provide clarity and direction – You probably don’t need to give as much detail as you think The usual step-by-step directions often locks students into a pre-conceived approach. Allowing for their creativity while aiming for a goal will get them engaged. In your dealings with the principal, if you highlight what you want to achieve and why, you are telling them you are not locked into one approach. Rather, you are open to a discussion of how best to achieve the results and why it’s important.

Words as guides for success – There are so many synonyms for powerful words, but they don’t mean exactly the same thing. They each convey a slightly different sense and will draw different reactions. I regularly rewrite sentences and my editor take the rewrites further. For example, before settling on “regularly,” I considered “often,” “usually,” and “frequently.” (How did I do?) Robertson says, “The right words can offer guidance to success, for the leader, to be sure, but also for her team, its external partners and even for their marketplace.” He is talking to the business world, but  it’s equally applicable to our interactions with students, teachers, administrators, and the outside communities.

And to show I am following his advice, I am keeping this blog short.  Our time is a precious commodity. We all need to spend it wisely.