Good questions are more important than good answers. Sounds contradictory – we’re praised and lauded for the right answers. But answers only show you have mastered a body of knowledge; you know what is already known. Far more important is the ability to generate new questions which show the depth of your interest and involvement. It is the questions that lead to new knowledge.
Because of this, questions can strengthen your leadership. In Fred Ende’s post, 4 Questions to Make Leading and Learning More Effective, it is clear where this can be a valuable tool that also improves your relationships. Here are his questions, and why they work.
- What’s on your mind? – This gives you or the person you’re talking to a chance to reflect, which allows us to slow down. Far too often we have so much happening, we don’t take time to focus on what our concerns and goals are. We gain a lot when we ask it of others. To be considered as valuable and indispensable to someone, we need to be able to meet their needs and wants. Knowing the curriculum and the aims of the principal, we can help teachers attain these. Ask this of a teacher, and you are likely to find new ways to collaborate and connect.
- Why do you think this is urgent or important? – Ende says this is a great follow-up question because, “it builds the connection between the ‘what’ and ‘why.’ This also helps you understand where they are. You can then move forward on helping them address the need. It is the question beyond the Eisenhower Matrix which asks you to identify what things are urgent and which are important. Based on the response you receive, you can better decide what needs to be done next and have a better understanding of what is causing your teachers pressure.
- What do we think would happen if …? – How you finish the question obviously depends on the first two answers. It encourages deeper thought about the issue. Ende says to note what is more important than the question is the word “we.” After letting the other person share, you have now introduced yourself into the discussion. You are now showing your interest and support while quietly collaborating.
- How can I help? – With this last question, you have moved center stage. You have moved from “you” to “we” to “I.” This is where the gold is. You started by asking a simple, engaging question, and now because you have listened, you are positioned to respond to their need. One you might not have been aware of. It’s possible the person has no idea how you can help, but asking the question is an important start. You may have some suggestions you can share if they are open to it. Thus, the collaboration begins and you are becoming invaluable to the teacher.
You are not always asked for help. Many times teachers and administrators don’t know all we can do for them. These four questions open a vital dialogue and reinforce the premise that people don’t care what you know until they know you care. Where you build relationships, you create opportunities for leadership. Take the lead by asking questions and grow into the answer.