For most of my career I have discussed leadership and its importance to school librarians but leading in the pandemic requires another set of skills. Crisis leadership necessitates the traditional leadership skills of confidence, empathy, and vision – but on steroids. You can see these skills at work in the governors who are getting respect for managing the pandemic in their states. They stay calm, reassure but tell the truth, and seem to have a plan for getting through and past these surreal times.
The Leading Blog zeroes in on Dealing with the Two Fronts of Every Crisis—Issues and Fear. The post quotes Harvard Business School Professor Herman “Dutch” Leonard’s definition of a true crisis as “there is no precedent for it, there is no playbook for handling it. There is no script for managing it.” Sounds familiar.
You are accustomed to being flexible, adjusting to the mini crises that are part of managing a school library but this is unprecedented. On the Issue front, although you are just attempting to do your job in a different environment, you really are in uncharted territory. You need to invent answers to managing it as you go. The clearest way to deal with the situation is to define a process and make it work as you go.
To create this process, the post suggests you first identify all the concerns or priorities. Next, get information on the crisis focusing on who has information relating to your concerns. It could be the school district, or it could be resources from ALA. Finally, knowing the priorities, you develop a plan for getting things done.
You may have already done this but are still feeling harried. What likely is draining you is the second front of Crisis Leadership – Fear. The article presents four ways of dealing with fear in a crisis.
- Always Keep the Big Picture in Mind – Leaders always need to look at the big picture. Don’t be pulled away from what you are doing by the latest news, the newest curation, or the most recent outpouring of free resources. The news needs time to be validated as do the curations and free resources. Don’t let them immediately distract you.
Instead, use your Mission Statement as your anchor. Too much is happening too quickly. Keep your direction in mind. Sift through the new and only deal with it if it moves you in the direction you want to go. Is the curation or resource worth your time to explore? Are they of immediate value to your students and teachers? Is it information you need to share with an administrator? If not, let it go.
- Educate to Bring Clarity – Being able to communicate clearly is a core leadership skill. In a true crisis there is continuous confusion (have you noticed?), and people need help in dealing with their fears and their insecurity about what they are doing and if they are doing it right. As teachers cope with how to do their jobs online your expertise as a tech integrator can support them and their students. You can share the best resources to guide them through this uncertain landscape or offer to do an online tutorial.
- Remain Steady – If you look at those who are best regarded and trusted during a crises, you see they remain calm even as they refer to uncertainties. Part of a crisis is there is so much no one knows. Instead of adding to fear, look for positives. Acknowledge your teachers and your students for where they are successful. Look to your PLNs to acknowledge you and take time to cheer for others.
- Make People Agents of Something Positive – Along with acknowledging, leaders empower others. In crisis leadership this is more important than ever. We are often reminded that together we are stronger (the needs of social distancing not withstanding). Consider creating a newsletter of sorts to highlight the great things being done by teachers, students, and parents. You might even give a boost to your administrators. Encourage people to email you contributions. It’s a wonderful chance for your community to see how it is working together.
Iron is forged in a super-heated fire. The pandemic is our fire. Crisis leadership needs a cool head and the ability to alter course quickly. You have what it takes to be a crisis leader. Follow your Mission and priorities. Take time to get clarity before acting. Do what is necessary and don’t try to do everything. Lean on others even as you lead the way and remember to take time for yourself.