Rhetorical questions are those with such obvious answers no one needs to respond. Simple questions get one word or even one syllable answers. If we want useful, useable answers, we need to ask better questions. Even if we fear a negative response. We cannot build the collaborative relationships we want or improve what we’re doing if we don’t ask questions that give us quality answers. Even if we don’t always like those answers.

Asking quality questions gives us information. “What would you want to do differently next time?” rather than “What did you think?”. If you’re in the midst of a project with students, ask “What was the hardest part of this so far?” In building a connection with your principal, ask, “What would you like to see changed about the library?” Here, you may want to get a little more specific based on your purpose is for this discussion.

In his article, Asking the right questions, Paul Thornton offers eight tips on how to ask questions that get quality answers. As he is addressing the business world, I will add my comments to show how to use the tips in our education world.

1. Be clear about your purpose – Everyone, even students, are pressed for time and often under stress. Get to the point quickly. See the sample questions given above for suggestions on doing this.
2. Prepare in advance – This is not the time for improvisation. Once you know the purpose you can decide what questions you plan to ask. In what order? Have them written down. Limit the number to no more than three and memorize them.
3. Ask one question at a time – Whomever you are talking to needs time hear what you said and form an answer. And you need to be listening to each response. Your focus is on the information you are receiving, not rushing to ask your next question. Thornton reminds you not to ask rhetorical questions. You won’t get usable answers.
4. Challenge assumptions – Whether you want students to think more critically, extend collaboration with a teacher, or enlighten a principal about how libraries have and need to change, we all carry a level of bias on what we think we know about the subject. Be clear about what you’re asking and don’t assume the basis/background of the answers you are being given.
5. Connect ideas – Thornton says when asked properly and clearly, your questions will get your listener to gain new insights into whatever you are presenting. It will give them an opportunity. When it’s possible, connect the purpose of your questions (see the first item on the list) to your Mission Statement.
6. Be comfortable with silence – If you want quality answers you need to allow people time to think. This goes back to Number Three. As you wait for the response, use the time to read body language to see where they are in the process. Giving people space and time to answer tells them you value their response.
7. Encourage broad participation – With students, a pair/share exercise or having a group post their response on a whiteboard will allow you to see where the class is. With teachers, you might have them share several student projects in the library. A wider net gives you more answers and more information.
8. Capture notes promptly – You want to have a record of what you were asking about and what the response was. Depending on whom you are talking to, it could be analog, digital, photo, or even a recording. In our fast-paced world, you could lose some information as you turn to the next thing. Give these answers the weight and time they deserve.

Improving the quality of your questions will help propel you forward in increasing the library’s value in the minds and behaviors of the populations you serve. What you learn in the process will be invaluable and further your growth as a leader.