Whether it’s with an administrator or a colleague, there are times when you are in opposite corners about how to do something. Ignoring the issue won’t make it go away—and will likely make things worse. When it’s an administrator, you might be seen as being insubordinate, which can cause severe consequences. In the situation with a teacher, your avoidance will hinder future collaboration and having a positive working relationship.

The conversation must happen. The results depend on how you approach and plan it. Go in knowing you won’t get everything you want, but that’s not the objective. Your goal is to make it work, not win an argument. Going in with the intention of winning is a guarantee that you won’t get a result that works.

In her article, Use the “Magic Wand of Destiny” to Get the Desired Outcomes, Kathy Stoddard Torrey puts forth a five-step approach that I believe can be very effective in helping you achieve the best possible results from these difficult conversations.

• Define the Outcome – What is it you want to achieve and what are different parts of that goal (because remember, you’re not getting everything). Know what you need most. What will make the situation feel best for you? You’ve been told to close the library for several periods to allow for a meeting of the leagues Athletic Directors (ADs), but this restricts usage for others. A teacher wants students to use only books from the library for a project.
• Create the Proper Space- Since you are initiating the conversion after learning about the challenge, you set the tone for it. An adversarial opening will not get the result you want. In dealing with the principal, you want to open with, “I will definitely give the ADs the space and time they need.” With the teacher, you can start with, “I want to fully understand your planned project.”
• Ask Curious Questions – Show interest and willingness to help. These are people you want and need to work with. Ask the principal to let you know how many ADs will be coming. How often do they meet? Do they vary their meeting location? Ask the teacher, how many class periods will students be researching in the library? How does this project fit into the larger unit? What resources will they need and for how long?
• Listen to Their Solutions First – Knowing what the other person expects can help you form your responses. In my examples, you and the library are the solution, so restate them to let them know you recognize what they want. For other situations, when the whole thing wasn’t spelled out in advance, let them explain how they expect to go about it. Continue to ask questions to be sure you have really understood what they want. Sometimes, in those answers, you can find a new solution. Once they have finished, propose your modifications. Ask the principal if you really need to close the whole library. Perhaps you can have a privacy screen around where the ADs meet, and classes can continue as scheduled. Show the teacher one particularly pertinent database and suggest it be offered as well, so students get used to taking notes from print and digital resources.
• Ask Yourself: Does It Matter? – Choose your difficult conversations wisely. You don’t have to reach your desired outcome all the time. If accepting the recommendation or request doesn’t compromise your ethics, you might strengthen the relationship best by not asking for changes to their original request. When you go along with their plan, it can be a step in building the relationship.

The better you get at managing tough conversations, the stronger you become as a leader – and the more confidence you will gain. In the current education and political climate – in the US and abroad – there are more difficult conversations happening. We all need to work on not letting them become adversarial.