As School Librarians one part of our job is to have positive relations with all our colleagues, but this doesn’t mean you’re going to like everyone. There will always be people who rub you the wrong way or who you wish you could avoid. People with whom it’s hard to speak, who have opposing viewpoints and with whom there is always a sense of conflict. But avoiding them and the situation prevents any likelihood of having positive relations.

So how can we powerfully step into situations where we know there is going to be conflict? In her post, Uncovering 5 Hidden Stages of Conflict, Marlen Chisolm explores how to look at what is going on under the service because, she asserts, the conflict is not the problem. The avoidance is. To understand this better, Chisholm discusses all the ways avoidance comes into play:

1. Inner Disturbance – You just feel “off” every time you are in contact with that person. You get the feeling they don’t like you. It may not be overt, but you can’t avoid that antipathy coming from them. It’s uncomfortable, so you avoid unnecessary conversations with them or being in proximity to them. 
2. Justifying – It doesn’t seem reasonable to confront them about that sensation. What could you say, anyway? Do you suspect it’s some innate bias, and then wonder if you are being ultrasensitive. Yet letting it go on doesn’t change anything. People treat you as you train them to treat you. What you accept will continue. By excusing or letting it go, you avoid facing and discussing the situation.
3. Seeing Them as Adversary – When you let the situation continue, you tense every time you interact with them. Chisolm says we frequently find ourselves viewing  them as the enemy. While that is a natural self-defense, it doesn’t deal with the problem or cause any changes. Again, you are avoiding and the conflict continues.
4. Seeking Social Proof – The longer it goes on, the more you look for evidence as to whether you are the only target, or to see if the person is that way with others. Now you seek corroboration. You ask others if they are seeing/feeling the same thing you are. In addition to not solving the problem, you are creating divisions which can affect how your community functions.Word will get back to the person, or worse to administrators, as to your queries. Nothing about will make you look professional. Through your avoidance, the problem has gotten worse.
5. Aggression – As you continue avoiding the issue, you become increasingly frustrated and angry. Now you run the risk of a real blow up. Whatever follows will be heated. You have become the initiator and have probably damaged your reputation. Hopefully, your explosion didn’t happen where others could see, although word will spread. Being able to work with this teacher will be incredibly difficult, if not impossible. By avoidance, you have now also harmed students who won’t get the learning experiences you normally create.

Avoidance may seem safe, but as Chisolm has shown, it’s the worst option possible. As soon as you get that “Inner Disturbance,” accept that it’s a wake-up call to act. Take time –not too long—to gather your thoughts. What is the outcome you want? Ask yourself, “Do you want it to work, or do you want to win? Because if you want to win, it won’t work.”

Be prepared to do active listening. Don’t try to rush in with counter-arguments. Arguments are power struggles. The Power you need to draw on is Power With which is finding common ground among different interests. What do you and that teacher have in common? Focus on that.

Don’t let micro aggressions or other perceived negative feelings coming from someone affect your ability to be a good leader. Leaders work well with others and are willing to take risks when needed.