Posted on by hildaweisburg

Don’t Interrupt Your Leadership

On occasion, we are all guilty of interrupting, but if it is something you do often, then chances are you are undermining your relationships, which can hurt your effectiveness. Related to interrupting is when we find ourselves not really listening, and instead, waiting for the other person to take a breath or a break so that we can speak. Once again, relationships pay the price, as does our success.

When we do this, the message we’re sending is that we don’t consider what they’ve said to be important – or as important as what we want to say. It is both disrespectful and annoying. The frustration felt by the receiver puts a negative tone on the conversation, even if we are friends. If it’s a colleague, we’ve lost the opportunity for connection, and perhaps done longer-term damage to the relationship.

If this is a habit of yours, Madeleine Homan Blanchard reviews some reasons you are a habitual interrupter, and how to stop doing it in her article Trying to Stop Interrupting Others? Ask Madeleine. She lists triggers which you will recognize and then ways of getting past them.

Triggers:

Just excited – You are bubbling over with enthusiasm. Blanchard says this is forgivable. And no one is always excited, so chances are this only happens occasionally. With any luck, the other person is equally excited.

Getting a word in edge-wise – This is common if you grew up in a talkative environment or work in a fast-paced one, this Blanchard refers to it as a forgivable survival skill, but awareness becomes key to doing things differently.

In my own head – This is for those who have a tendency to tune out during conversation. It can be uncomfortable at best, insulting at worst. If this is something you do often, Blanchard recommends taking notes to keep you present.

Shutting people down – This is unforgivable. You have negated what the other person has said. Regardless of the reason, you have revealed an unhelpful and potentially harmful attitude that will, if not corrected, likely result in long-term issues that cannot be fixed.

 8 Changes to Make:

  1. Notice the behavior and the impact it has on others. Read body language. Listen to tone of voice. These will tell you a lot.
  2. Decide that the behavior is making enough of a negative impact on your effectiveness with others that it is worth making the effort to change. When you see the results of your interrupting, you will need to choose to do what it takes to change.
  3. Pay attention to what is happening when you engage in the behavior. As opposed to #1 which is external, this is internal. Recognize your trigger.
  4. Practice what you might do the next time a spark presents itself in a safe environment. Once you notice your triggers, you need to learn to do things differently. This can be anything from putting your hand over your mouth, managing your energy and thoughts by using a notebook, or doing something with your hands. Even doodling can keep you present.
  5. Share your quest to change your behavior with your colleagues. Getting support is a good idea. Blanchard notes it should only be from trusted colleagues. If the issue is having a chance to speak at a meeting, she suggests asking the leader to ensure everyone is heard.
  6. Experiment. This is an ingrained habit you are changing. It’s going to take time to break a habit and find what works for you. You will make mistakes.
  7. Keep track of your progress and what you did when you were successful. Recognize what worked and what didn’t. Celebrate your successes. Both of these will help you continue to make progress.
  8. Before long, you will notice you have made a change. Blanchard warns not to let your guard down. Habits are not easy to break. Be kind to yourself when you slip up then go back to doing what works. You have come a long way.

I would add that a key motivators for making this change is noticing how you feel when you are interrupted. What comes up for you when someone isn’t listening to you? You certainly don’t look forward to talking with them again. You can also take time to observe how others react when they are interrupted. Seeing the results can drive home the importance of changing this habit. Listening is a leadership quality. Interrupting is the opposite of it. This is one habit you can’t afford to have.

Posted on by hildaweisburg

Projecting Confidence

Are you confident?  Everywhere? Of course not. Where don’t you feel confident? One of the reasons people trust leaders is the sense of confidence they instill in others. To be clear—this doesn’t mean leaders don’t have doubts. What they do have is confidence in their area of expertise and know they can figure out what to do and what needs to be done.

So what is confidence and how can you project it – even if there are times when you don’t feel it? Merriam-Webster defines it as “a feeling or consciousness of one’s powers or of reliance on one’s circumstance.” There are two key words in this definition. “Feeling” implies an emotional quality. “Power” in this sense about abilities tied to an inner awareness.

How you feel about a given situation can affect your self-confidence. When you are nervous or entering an unfamiliar one, you might not feel confident. A change of mindset can shift you from being uncertain to believing you have the ability to successfully handle the experience. You can read my February 5th blog, Leading a Great Meeting which discussed 5 “P’s” for success: Purpose, Preparation, People, Process, and Progress.  These 5 are applicable in those situations as well.

Taking confidence a step further, John Garfunkel offers his 5 Ways to Exude Confidence in Meetings, Even If You Aren’t.

1. DO: Sit in the front of the room or head of the table  – This can feel challenging when we’re not sure of our place, but, according to Garfunkel, this shows that you care about what is going on, what is being said and that you want to contribute and be heard. Being in the front shows others you value this meeting and ready to be a part of things.

AVOID: Sitting outside the focus area of discussion – Garfunkel notes, “if you are on the fringe leaves you exactly that.” The people in the back rarely speak up. They have chosen their seat because they are unsure of themselves. In a job interview, move your chair into a better position. You may have multiple people interviewing you, and you want to see each one – and have them see you.

2. DO: Treat Senior Executives as Equals – In education, this would refer to administrators and other district personnel such as the head of IT when you are on a technology committee. You have knowledge to bring to the table. Don’t be hesitant. Demonstrate your value to this meeting and to the educational community. Be aware of your intonation, and don’t end sentences with the raise in tone suggesting uncertainty.

AVOID: Looking Down and Not Making Eye Contact – This conveys insecurity in the situation. You want to show you are a full, contributing member of the team no matter who is present. Garfunkel says to “go for full engagement — listening, speaking, body language and eye contact.” This is equally true in a job interview. You want interviewers to see you will be a valuable addition to the staff.

3. DO: Project Your Voice – Own that you are an expert in your area and have an important point to make, even if what you’re saying may be unpopular. Be clear, don’t end your sentences on a lifted voice (which makes your words sound like a question and unsure). Be confident and clear. 

AVOID: Apologizing or second-guessing yourself – Again, be mindful of your intonation. Put your ideas forward, knowing they are based on your competence and knowledge. Your conviction will go a long way in helping others to feel and accept your confidence.

4.  DO: Use your body position to convey confidence – Garfunkel recommends you lean forward. It shows you are fully engaged. The act of physically engaging will send a strong message and boost your own positivity.

AVOID: Slumping, Slouching or Angling Away from the Conversation – Sitting this way sends a strong message that you have tuned-out and can insult or upset the person who is speaking. Show engagement whenever possible.

5.  DO: Engage Before the Meeting Starts – This is an excellent time for you to become more comfortable with the others in attendance and they with you. It will make it easier for you to engage and for others to engage with you once the meeting begins because you will have already connected casually.

AVOID: Lowering the Height of Your Chair – Remain at eye levels as others in the meeting so that you are not visually defining yourself as less. You are there to contribute equally and show the expertise you bring.

Something to remember, confidence is not the same as arrogance. Arrogance is when someone has an exaggerated sense of their own importance or abilities. That’s not confidence or leadership. Too often, arrogance is used as a form of bullying, a use of Power Over others, and a good leader is never a bully instead of relying on their Power Within.

How you present yourself not only allows you to look confident, it will help you tap into your true confidence, which comes from the value and expertise you bring to a meeting. Be aware of the subtle messages you send with your body language, and you will project more self-assurance and show you are a confident leader.

Posted on by hildaweisburg

How – And When – To Say No

You already have a full schedule. You are always a hairbreadth away from overwhelm. And now you have been asked to do something else. What do you do? Can you just say no?

What if the request is coming from your principal? What if it’s a teacher you are good friends with? My guess is you say, “yes,” and then you try to make it work. Maybe you stay late – and cut out some of your self-care. Yes, it cuts into family and personal time, but you had no choice. Right?

There is always a choice. It’s how you manage it that makes the difference. Something that frequently worked for me, especially with teachers, was asking, “Can we do this differently?” Then I would come up with alternate solutions. It could be anything from changing the date or time that was requested to sending a cart of books and emailing websites if my schedule was booked.

When it came to my principals, I, of course, couldn’t say no—not exactly. Instead, I would let them know that I’d be happy to accommodate them and ask for their advice regarding how to handle the shifts I would need to make to meet their requests. This lets them know that you can agree, but gets their buy-in or support for the things that will have to be dropped or changed.

There was a time I was asked by the secretary to close the library to accommodate a meeting of the athletic directors in our league could meet. I agreed and said I would contact the previously scheduled teachers to tell them they couldn’t come because of this meeting. A teacher complained to the principal. The secretary called me back “to apologize for her mistake.” She said the request was that I close a portion of the library to allow the meeting to happen. This had a double benefit. Not only had I completely acceded to my principal’s request, I also had demonstrated how connected I was to the teachers and curriculum.

As a leader, you may get requests from your state (or even national association) to take on a task. Do you want to do it? How much of your valuable time will it take? When this occurs, pause before responding and do your best to make your decision out of your purpose, priorities, and passion. If it doesn’t match up with these, say no.

In Saying No Is Better Than Saying Nothing, Shari Harley had advice for those times when “no” is the answer you want to give. She recognizes that saying no is hard. She says people often practice avoidance, ignoring the request or saying you will get back on that—and not doing it. That shows a lack of integrity and honesty in your dealings with people, something that hurts relationships.

Harley offers three options. Before exercising one of these, the first step is thanking the person for asking and saying you will give them your response in a set period of time (not too long in the future). Make sure you get back to them after you determine what your answer will be. Then you answer with one of these options:

Option One is to turn down the request but suggest someone else who might be able to do the task. Within the school, this option is rarely open to you. However, when it’s a district request or one on the state/national level, you should be able to recommend a qualified person who could do it.

Option Two is to agree but negotiate a different time. It gives you the opportunity to ask important questions such as by when does this actually have to be done. It enables you to prioritize your time in completing this new task. It may be possible to do an introductory piece and then complete the project at a later date. For example, if the teacher wants to bring in a class two days in a row, perhaps you can go to the class and do an opening to get students started and thinking, and then have them come in a day or so later to actually get to work. (Debrief them on their thinking process to begin the class.)

Option Three is to turn down the request but offer what you might be able to do instead. Ask if that would work. If not, see if you can find some substitution, but don’t change your no into a yes. You have thought the request through. You know it won’t work for you. Don’t push yourself into becoming overwhelmed.

Harley concludes with “keep your commitments.”  Whatever you said you would do, do it. You want people to trust you. Your word must have meaning.

Knowing how and when to say no is a test of your leadership. Don’t answer too quickly – and always follow through.

Posted on by hildaweisburg

The Power of Apology

I’m sorry. Two short words (OK—one is a contraction.), yet they carry so many different meanings. Sometimes they aren’t enough or hardly matter. Other times, they carry a heavy weight. What you say, when you say it, whether you choose to say it, and how you say it can affect your relationships and your leadership and, therefore, your success.

The offhand “sorry” comes when you accidentally bump into someone while walking or your cart hits theirs in the supermarket. You make that quick apology. The other person says, “it’s OK.” or says nothing at all. Not saying “excuse me” or “sorry” makes you rude, but in the larger scheme of things, it doesn’t matter that much.

An apology carries a deeper import if your mind wanders in a conversation, and you didn’t hear what the other party was saying. It’s embarrassing, but you both will get past that quickly as long as you don’t drift off repeatedly. Avoiding the “sorry” can cause a bump in a relationship if you try to fake it and get caught.

Apologies become more significant when you have made a big mistake, such as forgetting a meeting, failing to follow-through on something you promised you would do, or saying something that revealed your implicit bias. Do you acknowledge your error? Try to minimize it? Hope it won’t be noticed? What should a leader do?

Niki Jorgensen discusses The Emotionally Intelligent Way to Apologize for a Mistake at Work. She says to be effective you need to choose your words and the correct time to make an apology. Your body language when making it also contributes to its effectiveness.

Jorgensen describes two things you should consider before making an apology:

Is an apology necessary? How to Decide – Don’t automatically rush into a long apology before taking the time to stop and think. How significant was your mistake? If you always apologize profusely, this detracts from what you say when your error was significant.

Observe the body language of the other person. Are they upset? That may provide an indication of the seriousness of your error and the impact it may have on your relationship. This is particularly true when what you said revealed your implicit bias. You need to apologize as soon as you become aware of your mistake. We all have these biases. What is important is that we recognize them when they appear and acknowledge them.

How to apologize professionally – Jorgensen says to “evaluate the reasons behind the incident, the impacts on others and ways to prevent similar mistakes moving forward.” Apologizing in private is important and is more likely to  allow an open interchange. Avoid the temptation to get it all out quickly.

Apologizing is usually uncomfortable, but you also need to show you are listening to the other person’s response – and watching their body language. While you may be the one apologizing, it is an important opportunity to listen more than talk. When you acknowledge and take responsibility for your mistake, you strengthen the bonds of trust necessary in building and deepening a relationship.

To be recognized as a leader you must have integrity. Embarrassing as it can be, apologies made – or not made – reveal the person and leader you are. Take the time to acknowledge the error, whether big or small, and give the situation and person the right apology.

Posted on by hildaweisburg

Fight The Fear Factor

The past two weeks my blogs have centered on you getting in front of an audience. As a leader, this will be necessary to get your face and your program out there. Yet many school librarians shy away from doing this other than with the smallest possible group. They know the value but find a host of reasons not to step into the limelight. The most obvious reason is fear.

Fear holds us back, and we can’t afford to let that happen.

Public speaking is a fear more common than death. Also known as “stage fright,” it is one of the most common fears. The phrase refers to performers, but it is, in essence, what we are all doing when we step in front of a group. Actors get past it or they wouldn’t have careers. You need to do the same because if you hide your light under a bucket, you will not be seen. If you are not seen, you will not be valued. And if you are not valued, you and your position are likely to be eliminated.

Terri Klass has sound advice on How to Stop Fear from Paralyzing Your Leadership. In presenting her five recommendations, she notes this fear can pop up at any point of your career, especially as the audiences get larger or feel more important. Each time you step onto a larger stage, there is the chance it might emerge. With these steps in mind, hopefully, you will be able to conquer it when it does.

  1. Name the Fear – Klass encourages you to identify the physical responses you are having. Can you recognize what is causing it? Notice and name your reactions (rapid heart, sweaty palms), and what they go with (not being sure you have the answer, wondering if anyone will listen to you, etc.) Recognizing that this is fear “talking” is an important first step.
  2. Share the Fear with a Trusted Advisor – Talking out the fear puts it into perspective. A fellow librarian or a friend (or both) makes a good listening ear. As you speak about the fear you just named, you are better able to see how inaccurate your fears are. If you don’t have someone to share it with, talk to yourself. Out loud. It’s hearing it that makes you aware of how much of the scenario you imagined is improbable and just some chemical reactions in your body.
  3. Try on a New Perspective – Klass has an imaginative idea here – think of someone who inspires you, and imagine them guiding you through this fear. How would they approach this situation? What attitude would they present? What would they say to you to encourage you? Can’t think of a person – Klass suggests you think of an animal. Imagine embodying the power of a wolf, the majesty of lion. It’s the perspective change that will help you manage the fear.
  4. Give It a Meaningful Good-bye – Look that fear in the eye and let it know you are done with it. Klass suggests writing down your good-bye and putting it away somewhere or speaking it into a mirror. Rather than putting away that fear, you can also burn it. There is a kind of satisfaction in seeing it go up in smoke. Gone forever.
  5. Commit to the New and Inspiring Leader – What are you going to do going forward? How do you want to be? Look at the presentation you made after having conquered your fear. How did it go? Remind yourself of this the next time you move onto a larger stage. Talk to yourself as you would to a friend who is beginning to shine more brightly.

I can remember reading Frank Herbert’s Dune shortly after it was published. A line from it has stuck with me forever, “Fear is the little death…. I will face my fear. I will permit it to pass over me and through me.” Each time we step out of our comfort zones, fear will be waiting. Don’t let it keep you from being the leader you were meant to be.

Posted on by hildaweisburg

Dress for Success

Last week I blogged on Leading a Great Meeting. Giving a successful presentation can be part of this. As you continue your leadership journey, it is likely you will give more presentations and each one puts your leadership on display.

At first, your audience is the people you work with, whether it’s a lesson you are delivering, speaking to grade, or working with subject level teachers. Over time, your audience will grow, and you won’t know everyone in attendance. Beyond the 5 “P’s” from last week’s blog (to ensure the content, structure, and format will be powerful), you need to look professional. Like it or not, as soon as we step up to make the presentation, the audience will judge us.

Participants make assessments about our knowledge even before we speak. How can we have our audience see us in the best possible light? Although it may sound superficial, dress makes a statement that sets the tone for how we and our message are perceived.

If this is something you’re unsure about, Nick Morgan offers these five tips in What Should a Speaker Wear in 2023?:

  1. Dress slightly better than the audience – If you have ever attended a conference, you may have observed the vendor representatives dress better than attendees. They are making a sales pitch and are dressing to show competence. So are you when you make a presentation.
  2. Dress to fulfill your brand – This is a bit tricky, and you may not want to concern yourself about this tip. The last thing you want to look like is the stereotypical librarian. Think about your audience, what they might expect, and what might make the strongest impression. For example, if your expertise is around building advocates, an appropriate pin might work.
  3. Dress to feel wonderful – Wearing a great outfit changes how we feel and, by extension, how we present ourselves. Select clothes that are not only appropriate but that make you feel terrific and you will send a more upbeat and approachable vibe. Remember to be aware of your surroundings. If you are presenting on a large platform, Stone cautions you to consider whether the lights might make an article of clothing more transparent.
  4. Dress to look good against the backdrop –If possible, find out in advance what you will be standing in front of. If it’s a black background, you don’t want to be wearing black. And if you’re working in front of a green screen for some reason… remember not to wear green! Also remember, many presentations are recorded. When people are watching that later, you want them to be able to see you.
  5. Dress for the moment – After so many Zoom meetings where everyone became more casual in their dress, Stone believes there will be a move toward elegance. Whether or not that prediction is correct, this is a great time to wear a presentation piece of jewelry if you are a woman (not distracting but noticeable) or a bold tie if you are a man. Enjoy the chance to stand out.

My own recommendation is to take this in the spirit of fun. You want to be bringing new possibilities to the audience. If you choose your presentation wardrobe as an exciting part or to reflect you, your joy in the moment will be communicated. Making presentations can be out of your comfort zone. Dressing in a way that makes you feel comfortable and empowered can be a great first step when taking this leadership move.

Posted on by hildaweisburg

Giving Effective Feedback

Two weeks ago, I blogged on When Feedback Hurts. We have all experienced those painful moments (they can be the hardest to forget, unfortunately). As a leader, we recognize that receiving feedback is important if we are to grow, but we also need to consider how we give feedback to others.

We may not always be aware of all the instances we give feedback. It is worthwhile to notice the comments and criticism we offer. A teacher is late bringing in his class. You note the lateness, and unbeknown to you, he is thinking you don’t understand what is involved in getting this group organized and ready to go to the library. With this negative feedback, will he be as willing to schedule his class in the future? Will he be open to collaboration?

The IT department has not responded to your request to address an issue. You are justifiably frustrated and send an email, copying the principal, saying the delay is affecting student learning. Do you think the IT department will be more or less responsive to your next request?

You give feedback to students all the time. Perhaps a group is supposed to be working on a project and is obviously more interested in socializing. You tell them it’s time they settled down and got back to work. Are they now more or less engaged?

It’s not that these issues shouldn’t or can’t be addressed, but words count and so does the delivery. Consider these alternate approaches:

  • If you said to the teacher, “Let me get them started. You can probably use a breather after getting the kids here today,” the teacher will feel taken care of, not criticized. You’ve let him know you’re aware of the challenges he faces. And he’s more likely to start the process of getting his class organized earlier so they’re not late in the future.
  • If you sent the IT department a message (not including the principal) and said, “Help! I really need you. I appreciate how very busy you are, but I hope you can make this a priority,” their response is likely to be far different from that annoyed email where they were embarrassed in front of a superior. And you’ve shown you understand their workload.
  • If you said to the students, “Now that you have completed the preliminaries, where are you planning to go next?” Because they need to respond, they are more likely to focus on the task and start working.

While it’s important to let people know you’ve noticed them doing something that doesn’t work, there are ways to move from that information toward something that is helpful to you, them, and the relationship you want to have with them going forward.

Be Specific – This allows people to be focused. You can tell the teacher in advance what the class will be doing, which can support them all to arrive prepared. The IT department will appreciate as much specificity as possible. Telling them it’s important to you, doesn’t make it important to them. Let them know how their work will have an impact. Your next question with students should direct them on how to start.

Be Timely –The more immediacy you bring to giving the feedback the better it will be. The teacher knows he is late. The IT department is buried in requests for tickets and doesn’t usually think yours is special. The kids are going to have fun until you show them there is fun in the task. Once you’ve pointed out the situation, move on.

Be Prescriptive – What can they do to improve and how can you help? Once the class is going, ask the teacher if he could use a brief reminder early in the day about the impending visit. Ask the IT department how they determine priorities and if there’s anything they need from you in the future, since your request affects so many students. Tell the students you are looking forward to seeing whatever it is they are to do next (a reminder here to be specific).

Be Encouraging – Let the teacher know you recognize the challenge of getting kids to the library as scheduled and are glad to help. Assure the IT department you are aware of their workload and appreciate all they do. Tell students the project is challenging, and you are looking forward to seeing their creative solutions. And the second part of this is to recognize changes. When the teacher arrives on time, say you appreciate what it took to get this done. Thank the IT Department every time they are responsive. (This is the time to copy the principal.) And, if possible, make a positive specific comment to the students when you see what they have accomplished at the end of the period.

So often (maybe even more often) it’s the little things that count. Leadership is not just huge projects with big outcomes. It’s what you do every day to encourage, support and work with the people around you.

Posted on by hildaweisburg

Fielding Tough Questions

We live in a confrontational, polarized world. Tough questions—and charges—are a part of it. If you are a leader, chances are someone is going to challenge you. It happens to every president, CEO, director and head coach. Even if you don’t think of yourself as a leader, people know you lead the library. If someone has an issue related to the library, you are going to be challenged. What you do next defines you as a leader.

A story I have told before occurred when I took a new position in a school and a teacher came storming into the library and started haranguing my clerk. I came over immediately, indicating if there was a problem, the responsibility was mine, not the clerk’s. It was in the early days of automation, and the practice had been to use teachers’ social security numbers for their barcodes. The teacher was opposed to this. I listened to what she said and apologized for not being aware of the policy. It was my library, and I was responsible. I told her would return all her books, issue a new barcode for her, and re-check out the books to her. At the end of the school year, we changed all teacher barcodes.

What worked when I was challenged? I listened without getting defensive or arguing that I wasn’t the one who put the practice in place. I came up with a satisfactory solution. The result – she became one of my strongest library advocates.

The tough questions are getting tougher, the challenges louder and more fierce. To help us be prepared, Allison Shapira has some answers for you When a Tough Question Puts You on the Spot. Here are her four points.

  1. Prepare in Advance–You can expect to have questions and accusations directed at you for books in your collection and displays in your library. Don’t be caught off guard. Be familiar with the Library Bill of Rights and be able to quote key sections. (You might keep a copy on hand). Have a Selection and Reconsideration Policy in place. This ALA toolkit will get you started if you don’t have one yet.
  2. Pause and Breathe–Being confronted is scary. Your body goes into fight, freeze, flight response. While it is trying to protect you, the process shuts off your cerebral cortex–the part of you that thinks. Allow yourself a moment to respond and get your (hopefully) pre-planned response into action.
  3. Express Sympathy and Honesty–This is what I did with that teacher. When a parent comes to you with a challenge, acknowledge their awareness and their concern. Explain how you don’t seek to override their decisions for their child. Once things have stopped escalating, explain that other parents have the right for their children to have access to those subjects.
  4. Acknowledge the Uncertainty–This is often at the root of challenges and frustrations, rather than true animosity. A teacher is angry and wants to know why the material they requested for inclusion in the library last year is still unavailable. A principal wants more data on the impact of your Makerspace and you hadn’t thought of that before. Be honest about your lack of knowledge, assure them you will look into the matter when possible, and give them a date by which you’ll have an answer.

In some of these confrontations, you need to take a stand and that can be difficult. Shapira recommends you use this PREP framework:

  • Point: State one main point.
  • Reason: Provide a reason behind it.
  • Example: Give an example that supports your point.
  • Point: Before you start rambling, re-state your main point.

You will have to face tough questions and never know when. As with any other aspect of leadership, planning is key. Knowing what you will say when it happens will put you in the best position to handle the challenge and help you trust yourself in difficult, emotional situations.

Posted on by hildaweisburg

When Feedback Hurts

We know feedback is important, but when it’s negative, no matter how kindly it’s said and even if we know it isn’t intended as criticism… it hurts. Knowing where and when something isn’t working is the only way to make changes. Positive feedback feels good but doesn’t suggest any way to improve. We have to find a way to hear the negative so that we can use it.

There are occasions when we have to seek out the negative. For example, when you collaborate with a teacher and look for feedback on the lesson, asking “What did you think of it?,” chances are you will only give you platitudes. (“It was fine.” “The kids liked it.”) Asking, “What could I have done better?” “What didn’t work well?” will give you the truth. Great. Feedback you can use to improve. In these cases, you are prepared for the comments and can handle them (even if you don’t like them).

It’s harder, however, to handle feedback when you didn’t seek it. Your principal makes some negative comments about your classroom management techniques. A teacher says your attempt at using an old book to create art could use a lot of work. How do you handle it? Criticism and feedback are two sides of the same coin. Yes, the teacher comment was negative, but the point was still there. It’s your choice how to receive – and respond to it. What do you do?

Mary Kelly offers these 5 Tips to Help You Take Feedback the Right Way.

Choose to see feedback as an opportunity – Kelly says to reframe it as a positive. Not always an easy thing to do, but chances are you can find the kernel of truth in what was said. When you do, ask yourself what can you learn from it? Can you make the change on your own or is there someone who could help you do better at whatever it was? If so, this feedback could not only improve your project, but lead to additional collaboration which is a good thing.

Remember you have only your perspective – This is good to keep in mind with any difficult conversation. You don’t know what preceded the comment. People are struggling with any number of challenging and stressful situations in their lives. They could have just had an argument with someone and are still in a bad mood.

It is also worth considering your perspective. What has your day been like? If a number of little things have gone wrong, you are apt to respond more strongly and for the words to sting. We bring who and where we are to every conversation and overlook that the other person is doing the same.

Pause – And breathe. This is one of the best pieces of advice for many situations. That small moment of time allows you to reframe and think about differing perspectives. It will keep you from going on the defensive – or in some cases going on the offensive. Either response is likely to have a negative effect on the relationships you continually try to build. Taking the pause can lead to better understanding and stronger relationships going forward.

Objectively reframe your response – Kelly says how we react to criticism is a habit. This means we can learn to do it well. The truth is, we will experience it a number of times on the job – and in our personal lives. Learning better responses can improve things in a number of areas.

Think about the points the person raised. Can you see the validity of any of them? Start there. Kelly asks you to consider that you were misunderstood. It’s also possible that you misunderstood what the other person said. Seeking clarity, when necessary, can be helpful

Be kind to yourself, but do not wallow in self-pity – Always take the time to recognize your emotions. Yes, it hurt, and that reminds you that the work you’re doing matters to you, but don’t let the feedback – or criticism—be a reason to beat yourself up. We are all human. We make mistakes. We will never be perfect. If we want to keep improving, we need to be open to handling negative feedback.

Learning how to handle negative feedback is an important skill to master. It makes you a better leader because when people see they can tell you the difficult things, they trust you more. The next step? Remembering this process when you give feedback to others.

Posted on by hildaweisburg

Resolutions that Work

The new year has begun. Did you make a resolution, or did you not bother because you never stick to them? In December. I blogged about Gratitude, Reflections, and Resolutions, but the holiday season was imminent. You may not have had the time to make those resolutions or reflect on the past year. Good news – there’s no reason you can’t do it now.

Why am I making such a point about resolutions? It’s because I am a strong believer in goals that get you to where you want to go. I often quote the famous “philosopher” Yogi Berra’s who said, “If you don’t know where you are going, you will wind up someplace else.” Too many people finish the year “someplace else.”

I have embraced the AASL Vision, “Every school librarian is a leader; every learner has a school librarian.” For me, this translates into writing and curating ideas and resources to give school librarians techniques and tools to build their leadership. It means I learn as much as I can about new trends as well as challenges so that I can better advocate for librarians with people I meet, making them more aware and, if they aren’t already, making them supporters of school libraries. This is always the focus of the professional goals I set for the year.

In How to Have a Good Year, David Bigman has the following suggestions for making resolutions you actually keep:

Set Better Goals- Having big goals is great, “but boil it down to something really practical that you can measure yourself or notice yourself doing every day, every week, but something that’s tangible.” The vision I embraced is huge. But my weekly goals include finding topics and writing my weekly blog, working on the second edition of Leading for School Librarians, and teaching pre-service school librarians.

Bigman’s blog post cautions against setting too many goals, recommending one professional and one personal goal. Although I have 3 professional ones, they have been ingrained as habits for me. My personal goal is about walking which improves my mindset and my physical well-being.

Acknowledge Tensions – Life is stressful. List the tension areas in your life both professional and personal. The bad news is they won’t go away. You have heard of another “philosopher,” Roseanne Roseannadanna (played by the amazing Gilda Radner) from the original cast Saturday Night Live, who said, “If it’s not one thing, it’s another.”

To deal with the tensions on your list, reflect on how severely each impacts your life. What can you do to ease them slightly? Where can you get support? You won’t eliminate them but getting a handle on them will help you stop beating yourself up about not being able to manage them better or get everything done.

Connect with Others – The pandemic showed us how much humans need social contact to thive. Make sure you plug this into your weekly actions. I have lunch with a friend once a month. I have scheduled calls with relatives so that I don’t allow my tasks to cause me to neglect what is so important to my mental health.

Your PLN is also important. School librarians are lonely. Yes, they interact with the whole school population, but no one in the building truly understands the scope and demands of the job. Get a mentor or be a mentor. Serve on your state’s school library association. It will enrich you on many levels. And take time to share your goals and resolutions with peers and friends – you never know where support can come from.

Focus on Certainties – There are so many uncertainties in our life and worrying about them adds to our tensions. Instead, consider the certainties you deal with. There is a certain rhythm to the school year and predictable deadlines. These can help calm us in rougher times.

By managing the certainties as efficiently as possible, you can ease tensions which makes it easier to handle those uncertainties. As the blog notes, “This will really help you do your clearest best thinking about the things that are uncertain and are nebulous and hard to wrap your arms around.”

Retake Some Time – Try doing a time audit. How much time are you taking for your various professional and personal tasks? Do they really need that much? How can you cut back on some so that you can give more time to your priorities?

If you set a time limit for going through email, you might find you can get it done faster and just as well. Do you really have to stay as late as usual or on as many days? Leaving early at least one day a week could strengthen your relationships outside of work and give you needed mental break. Finding places to reduce the time you invest in a task makes you calmer and feeling more successful.

So where do you want to be next January? The “resolutions” or goal you set today are the best way to help you get there. From my resolutions to yours – I’m wishing you a great year!